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Should you choose to receive the services of Fiona Serle Massage Therapy, the following details my compliance with the GDPR Act 2018
Currently I hold a completed consultation form and treatment records with your details. These include your name, address, date of birth and various means of contacting you.
Phone / mobile nos, email address – these are all required so I can contact you.
Consultation Form – all clients/patients must complete a consultation form, so I have a full understanding of your medical and health history. This I need for insurance reasons, but it is to check that it is safe to treat you. It also helps me understand what medical issues you have and how best I can treat you.
NB - Treatment will not go ahead unless I collect and store these details
Treatment Records – these are my notes detailing what I have found in my assessments, what treatment I have given you and how you felt immediately after that treatment.
NB - Treatment will not go ahead unless I collect and store these details.
It is a condition of my Insurance Policy to take and retain client records for at least 7 years following the last occasion on which treatment was given. In the case of treatment to minors, records shall be kept for 7 years after they reach the age of majority (18).
I may need to share your data with authorised legal, regulatory and insurance authorities, if required to defend myself. This will be the professional membership body I am registered with and the insurance company I hold my professional indemnity insurance with.
After 7 years following the last occasion on which treatment was given, I will destroy all of your records by shredding them.
I do not hold any electronic record of your personal details. All records I have are in paper form.
All Consultation forms and Treatment records are kept in a secure filing cabinet. Only I have access to these records and I will take all appropriate steps to protect the confidentiality, integrity, availability and authenticity of your data.
In exercising your Individual Rights, you should understand that in some situations I may be unable to fully meet your request, for example if you make a request for me to delete all your personal data, I may be required to retain some data for taxation, legal, regulatory and insurance purposes.
You should understand that when exercising your rights, a substantial public or vital interest may take precedence over any request you make. In addition, where these interests apply, we are required by law to grant access to this data for law enforcement, legal and/or health related matters.
If you are dissatisfied with the way in which I process your personal data, you have the right to complain to the UK’s Data Protection Supervisory Authority, the Information Commissioner’s Office (ICO). The ICO may be contacted via its website which is https://ico.org.uk/concerns , by live chat or by calling their helpline on 0303 123 1113.